Custom Orders processing time is anywhere from 3 to 7 business days. Sublimation Blanks processing time takes 1-3 business days depending on items in stock. These processing times does not include shipping time. Some orders with add-on services or specialty prints may take longer. Turnaround time begins when your invoice has been paid in full or when a 50% deposit has been made. Exclusive Creations will be not responsible for missed deadlines due to weather conditions, power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control. Unless otherwise agreed upon or requested, all orders will be shipped via UPS, USPS, or FedEx and a tracking number for the package will be provided via email after the order has shipped. The customer will be responsible for all shipping costs and will be included in pricing on the final invoice. Arrangements can be made for in-person pick up at our shop. For any of our custom orders, we do not except returns or exchanges. If there is an error on our part, please let us know within 3 days by emailing us and we will do our best to fix the problem.